Return Policy

Customer satisfaction is our number one priority. If for any reason you are not satisfied with our product(s), we are pleased to offer the highest standard of customer service.

We Coskyo offer a 60 day return policy (from the purchase date) with money back guaranteed.

What toys can be returned?
ONLY eligible items (No damage, no altered, item's packaging has not been tampered) can be returned.

How to return the item?
Normally if the toy is defective or has some other problems, you can return your item. But we need to check whether the item is intact. To help you return the item, please contact our customer service and follow their guide, otherwise we will not be responsible for any loss!

Attention please:
1. Please return the item within 60 days from the purchase date.
2. Return postage is on buyer. We do not accept the Freight Collect.
3. Tracking number of the returned package needs to be provided within 7 days from the day we give you the return address. After 7 days we will assume that the product is satisfactory and no return is accepted.
4. After we have received your returned item and the inspection of returned item(s) is completed(normally within 1-3 working days), Return Credit will be issued to your PayPal account by default.

Note: Please do not send items to the address given on the shipping package. It's not our return address, otherwise it will affect your return process. For those self-return or self-exchange without our authorization, our customer service have the right to refuse the returned item(s).